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💅 Saló de Manicura (Nivell B1) - Enfocament dels diàlegs i fitxes desplegables Q&A
💅 Saló de Manicura (Nivell B1) - Enfocament dels diàlegs i fitxes desplegables Q&A
📚 Grammar and Vocabulary Focus
📚 Grammar and Vocabulary Focus
Grammar Points Covered:
Grammar Points Covered:
Present Simple (3rd person singular): "The receptionist offers...", "It makes the customer feel..."
Present Continuous: "What is happening?", ongoing actions
Modal verbs: "should" for recommendations and advice
Question formation: WH-questions (What, Why, How, When)
Indirect object pronouns: "offers her", "shows you"
Gerunds and infinitives: "by asking", "to provide", "feeling satisfied"
Comparative structures: "very popular", "more personalized"
Key Vocabulary Areas:
Key Vocabulary Areas:
Customer service language: greet, welcome, accommodate, valued, satisfied
Beauty and salon terminology: nail technician, manicure, neon green, trendy
Hospitality expressions: refreshment, water, tea, friendly gesture
Business and sales vocabulary: boost sales, additional services, referral
Descriptive adjectives: indecisive, thrilled, bold, fashion-forward
Professional communication: open-ended questions, recommendations, preferences
Functional Language:
Functional Language:
Making recommendations and suggestions
Expressing preferences and satisfaction
Describing professional service interactions
Using polite and welcoming language
🌸 Pregunta 1: What does the receptionist offer to Lily when she arrives? Què ofereix la recepcionista a la Lily quan arriba?
🌸 Pregunta 1: What does the receptionist offer to Lily when she arrives? Què ofereix la recepcionista a la Lily quan arriba?
Resposta: The receptionist offers her water or tea as a refreshment. La recepcionista li ofereix aigua o te com a beguda.
🌸 Pregunta 2: Why is it important to greet customers by name? Per què és important saludar els clients pel seu nom?
🌸 Pregunta 2: Why is it important to greet customers by name? Per què és important saludar els clients pel seu nom?
Resposta: It makes the customer feel valued and welcomed from the moment they arrive. Fa que el client se senti valorat i benvingut des del moment que arriba.
🌸 Pregunta 3: What color does the nail technician recommend to the indecisive client? Quin color recomana la manicurista al client indecís?
🌸 Pregunta 3: What color does the nail technician recommend to the indecisive client? Quin color recomana la manicurista al client indecís?
Resposta: The nail technician recommends neon green because it's very popular and trendy. La manicurista recomana el verd neó perquè està molt de moda i és tendència.
🌸 Pregunta 4: How should a nail technician start a conversation with a new client? Com hauria de començar una conversa una manicurista amb un client nou?
🌸 Pregunta 4: How should a nail technician start a conversation with a new client? Com hauria de començar una conversa una manicurista amb un client nou?
Resposta: By asking an open-ended question to understand their style preferences. Fent una pregunta oberta per entendre les seves preferències d'estil.
🌸 Pregunta 5: What is a good way to show you value a client's business? Quina és una bona manera de mostrar que valores el negoci d'un client?
🌸 Pregunta 5: What is a good way to show you value a client's business? Quina és una bona manera de mostrar que valores el negoci d'un client?
Resposta: Mentioning a referral from a friend or previous client shows you value their business. Esmentar una recomanació d'un amic o client anterior mostra que valores el seu negoci.
🌸 Pregunta 6: Why should nail technicians offer additional services? Per què haurien d'oferir serveis addicionals les manicuristes?
🌸 Pregunta 6: Why should nail technicians offer additional services? Per què haurien d'oferir serveis addicionals les manicuristes?
Resposta: To provide a personalized experience and boost sales. Per oferir una experiència personalitzada i augmentar les vendes.
🌸 Pregunta 7: How does Lily feel about her new manicure at the end? Com se sent la Lily amb la seva nova manicura al final?
🌸 Pregunta 7: How does Lily feel about her new manicure at the end? Com se sent la Lily amb la seva nova manicura al final?
Resposta: Lily is thrilled with her new manicure and can't wait to show it off to her friends. La Lily està encantada amb la seva nova manicura i té ganes d'ensenyar-la als seus amics.
🌸 Pregunta 8: What should a nail technician consider when making color recommendations? Què hauria de considerar una manicurista quan fa recomanacions de colors?
🌸 Pregunta 8: What should a nail technician consider when making color recommendations? Què hauria de considerar una manicurista quan fa recomanacions de colors?
Resposta: Current trends, the client's personal style, and their comfort level. Les tendències actuals, l'estil personal del client i el seu nivell de comoditat.
🌸 Pregunta 9: Why is booking the next appointment important? Per què és important reservar la següent cita?
🌸 Pregunta 9: Why is booking the next appointment important? Per què és important reservar la següent cita?
Resposta: It ensures the client will continue to come back to the salon regularly. Assegura que el client continuï tornant al saló regularment.
🌸 Pregunta 10: What makes a successful visit to a nail salon? Què fa que una visita a un saló de manicura frueixi?
🌸 Pregunta 10: What makes a successful visit to a nail salon? Què fa que una visita a un saló de manicura frueixi?
Resposta: When customers leave feeling satisfied with their services - it's the perfect ending. Quan els clients marxen sentint-se satisfets amb els seus serveis - és el final perfecte.
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